Looking after the personal information you share with us is an important task. So we would like to tell you how and where we use your personal information and how we look after it.
At Aubrey Park Hotel we collect personal data:
To make it easier for you to read this policy, below are a number of links that will take you directly to particular sections.
If we, our service providers, or our commercial partners transfer any information out of the European Economic Area (EEA), it will only be done with the relevant legal instruments or permissions being in place.
We may collect personal information from you when you:
This personal information may include but is not limited to the following information about you:
Bear with us, but this is the place where we need to explain our legal basis for processing your information. When you use someone’s information in a business, you have to have a legal reason for doing it, and you then have to be able to explain this in a clear way.
Where you provide data in the course of a contract agreement, i.e. a hotel or function booking, we process your data under contract, i.e. your data is necessary for the fulfilment of the service.
Any additional contact, i.e. telling you about another product or service closely related to the product or service you have contracted is managed under legitimate interest.
When you buy goods and services in our hotel, we have a legal obligation to keep a record of the transaction, not least to be able to provide you with an appropriate bill afterwards.
When you sign up to receive more information about our hotel, we manage this under consent because you told us you wanted to receive it.
The information you give us when you use our gym is to protect your vital interest and is looked after very carefully.
For our commercial partners, we maintain data under legitimate interest, because we have a clear business relationship that needs to be nurtured.
We will always make it as easy as possible for you to opt out of stuff you don’t want, providing it doesn’t restrict our ability to provide you with the services you have requested.
Stay with us a bit longer…
Profiling – sometimes we use little parts of your information to target the messages we send you, for instance, we might use your location to send you details of a particular event. This is done by humans not robots.
Are you still there…?
How long we keep your data. Sometimes a bigger authority than us says we have to keep it for a certain amount of time. So we do as we are told.
Otherwise we determine the length of time we keep your data, based on why you gave it to us in the first place. For example if you have stayed at our hotel, we’ll keep your information for a defined period to tell you about special offers and events, but if you don’t come back we will stop (though we’d like to hope you enjoyed your stay and will return some day).
When we don’t need to keep your data anymore, we do one of three things:
We do not knowingly collect or store any personal information of children under the age of 16, because the mechanisms whereby we collect personal information are not applicable to this age group.
Another little bit of legal stuff: you can rectify, erase, object to or restrict the way your information is handled without undue delay. You can also ask to access the data we hold on you.
We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you need to change any details or want to get in touch with us about anything to do with your information email us at: email@example.com
We do not and will not, sell or share your information at any time to anyone else for marketing purposes.
Generally speaking, we don’t share your information with anyone else because you are very precious to us. If we need to for any reason, we will let you know in advance, unless someone in a legal capacity tells us we can’t.
If we need to send any information outside of the EEA, it will only be done with the proper legal protections or permissions being in place.
Cookies are little packets of data that sit on our website, in some cases to make it work, and in some cases to add additional services. For more information about cookies, how to look after them, even how to turn them off, please visit our page on cookies.
We use Google Analytics on our sites for anonymous reporting of site usage and for advertising on the site. If you would like to opt-out of Google Analytics monitoring your behaviour on our sites please use this link https://tools.google.com/dlpage/gaoptout
Aubrey Park Hotel is a company registered in England with the number 5231579. Our address is Aubrey Park Hotel, Hemel Hempstead Road, Redbourn, St Albans, Hertfordshire AL3 7AF. We are registered as a data controller with the Information Commissioner’s office – our registration number is Z3458348
Our data privacy support is provided by: Data Oversight Ltd, 20-22 Wenlock Road, London N1 7GU.
If you would like to contact Aubrey Park Hotel, please email firstname.lastname@example.org or contact us by telephone on 01582 792105.
If you are not satisfied with the way your request was handled, you have the right to lodge a complaint with the supervisory authority – details of which are given below:
Information Commissioner’s Office
Telephone: +44 303 123 1113
May 2018 – New company privacy promise created.