Terms of Use

Website Terms of Use

Access to and use of any information on this website is conditional on your acceptance of these website use conditions without modification. Please read them carefully. We recommend you print out and keep a copy of them for your future reference. If you do not wish to accept any part of them, you must not use our website. All bookings for the services we offer are also subject to our Booking Conditions. Again, we recommend you print out and keep a copy of these for your future reference.
In these Conditions, "you" and "your" means any and all persons using this website "We", "us" and "our" means Aubrey Park Hotel.
Nothing on this website constitutes an offer on our part. The matters detailed constitute an invitation to you to make an offer to us on the stated terms to purchase arrangements we feature. We may accept or decline any such offer. All arrangements featured or referred to are at all times prior to specific confirmation subject to availability and no warranties, promises or representations are given as to availability.
As a condition of your use of this website, you warrant to us that you will not use it or any material or information on it for any purpose that is unlawful or prohibited by these Conditions. You warrant that you are at least 18 years old and have the legal authority to use this website in accordance with these Conditions. You agree to be financially responsible for all charges, fees and other sums of whatever nature which arise out of your use of this website.
This website is for your personal and non-commercial use. No part of this website may be reproduced in any form without our prior consent, other than temporarily in the course of using our service or to keep a record of a transaction entered into using our service. You may not modify, copy, distribute, transmit, display, reproduce, publish, licence, create derivative works from, transfer, sell or in any other way use any material, information, products or services contained or featured on this website. The copyright in the material contained on this site belongs to us or its licensors.
We are an English registered Company. Our business and the services we offer are governed exclusively by the applicable laws of England and Wales. No warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on this website, the services offered by or on behalf of us, any information relating to such services and/or our business in any respect with any laws of any other country. Such laws do not, in any event, affect or apply to the same.
Access to this website is conditional on your agreement that all information contained in it and all matters which arise between you and us will be governed by English law. Access is further conditional on your agreement that any dispute or matter which arises between you and us will be dealt with by the Courts of England and Wales only to the exclusion of the Courts of any other country.
You must not link (including deep linking) to our website without our prior written agreement.
We accept responsibility for any services booked with us in accordance with our then current, applicable Booking Conditions from the time a binding legal contract between us comes into existence. We cannot, however, accept any other liability whatsoever.
Except as set out in clause 9 of these Conditions above, no warranties, promises and/or representations of any kind, express or implied, are given as to the accuracy or completeness of any of the material or information contained on this website or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf. We shall not be liable for any loss or damage or other sum or claim of any nature whatsoever (direct, indirect, consequential or other) which arises, directly or indirectly, in connection with this website including, for the avoidance of doubt and not by way of limitation, any use of any information or material contained in this website or any inability to access or use (or delay in doing so) this website.
All exclusions of liability apply only to the extent permitted by law and where consistent with clause 9 of these Conditions.
If any exclusion(s) or limitation(s) contained in these Conditions is found, in whole or part, to be unlawful, void or for any other reason unenforceable for any purpose(s), that exclusion(s) or limitation(s) or the part(s) in question shall be deemed severable and omitted from these Conditions for that purpose / those purposes. Such omission shall not affect the validity, effectiveness or enforceability of the other provisions of these Conditions.
Without prejudice to the foregoing provisions, we are entitled to the benefit of any applicable exclusions and/or limitations of liability permitted by the laws of any country found to be applicable to the information shown on this web site and/or any services offered by us or on our behalf.
The information contained on this website may contain technical inaccuracies and typographical and other errors. The information on these pages may be updated from time to time and may at times be out of date. We have the right to change the prices of the services featured or mentioned on this website at any time without prior notice. If any price is obviously incorrect, we will not be bound by it. We accept no responsibility for keeping the information on these pages up to date or liability for failure to do so. You must ensure you check all details of your chosen arrangements (including the price) with us by telephone or other approved means at the time of booking.
This website may contain links to other websites. Except where they belong to us, such other websites are not under our control or maintained by us. We are not responsible for the content of such websites. We provide these links for your convenience only but do not monitor or endorse the material on them. We cannot accept any liability whatsoever and howsoever arising in relation to any such other websites (including, for the avoidance of doubt and not by way of limitation, any inability to access or delay in accessing any such other website) or in relation to any material or information appearing on them or which you may otherwise come across after leaving our site by way of a hypertext link or any other means.
We make no warranty that this website (or any websites that are linked to this website) is free from technical errors, computer viruses or any other malicious or impairing computer programs. It is your responsibility to ensure you carry out sufficient checks (including virus checks) to satisfy your particular requirements.
Important note re Browser
We will not accept responsibility for the consequences of any errors or changes in the intended layout of this website that result from you browsing our website. We do our utmost to support Internet Explorer, Firefox, Chrome and Safari. We strongly recommend that users upgrade to the latest version of their browser when using www.aubreypark.co.uk.
We may alter these terms and conditions at any time. If we do so, all subsequent use of our website will be governed by the newer version. You must check these terms and conditions regularly.

Events

Details of events that are displayed in the destinations and hotel attractions sections of this website will be obtained from various sources such as companies and published on the website. These companies have their own terms and conditions which apply to the events and we request that you read these terms and conditions prior to booking any event.

The events featured on this website are not organised by us and as such we cannot accept any liability for the performance or otherwise of the events. Details of the event organiser will be provided on the website. Users should check the details of the events on the website prior to booking as event details can change. Please check with the organisers that the event is happening before making travel arrangements. Aubrey Park accepts no responsibility for any loss, injury or inconvenience sustained by any person resulting from information published on this site.

Aubrey Park accepts no responsibility for the content of external websites.

Booking Conditions

The following booking conditions together with the general information contained on this website form the basis of your contract with Aubrey Park Hotel. Please read them carefully as they set out our respective rights and obligations. Please note: To make a booking, you may either book online, telephone our Reservations Centre on 01582 791 500.

The hotel's booking conditions will apply to your contract. Copies of these terms and conditions are available from us on request.

In these Booking Conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date). “We”, “us” and “our” means Aubrey Park Hotel.

Making your booking:
To make a booking, you may either book online, or telephone our Reservations Centre on 01582 791 500. The person making the booking (“the party leader”) must be at least 18 and must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking. By making a booking, the party leader confirms that he/she is so authorised and that all party members agree to be bound by these Booking Conditions (please note we may refuse entry if none of the staying party are above the age of 18. Please check in advance with us directly before your stay). The party leader is responsible for making all payments due to the hotel. Subject to availability, we will confirm your arrangements by issuing a confirmation upon request by fax, email or post. This will be sent to the party leader or your travel agent. Please check this carefully as soon as you receive it. Contact us immediately if any information, which appears on the confirmation, or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We cannot accept any liability if we are not notified of any inaccuracy in any document within 14 days of our sending it out. We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so. The only exception to this requirement to meet costs is where the mistake in question was made by us and there is good reason why you did not tell us about it within these time limits.
Rates, Payment, Changes and Cancellation
Best Available Rates
These are rates based on room only and bed & breakfast and at some hotels, a dinner, bed & breakfast option is available. The following terms apply to bookings made at these rates:-
Fully flexible rate
- Credit card guarantee required at time of booking
- Full payment will be taken by the hotel in accordance with the cancellation policy
- Cancellations and amendments are available up to the time of the cancellation policy of each hotel which is confirmed at the time of booking, after this a cancellation charge will be levied by the hotel
Saver Prepaid Rate/Multi Night Offer
These are reduced rates based on room only, bed & breakfast or dinner, bed and breakfast where bookings are made in advance. The following terms apply to bookings made at these rates:-
- Full credit card prepayment is required for duration of stay
- Prepayment charged to the credit card between time of booking and day of arrival.
- The hotel will not refund the payment in the event of a cancellation or non-arrival.
- No changes can be made to the booking without the hotel levying cancellation charges of the full cost of the booking.
Payment
In respect of all arrangements requiring payment prior to the start of the arrangements in question, if we do not receive all payments due in full and on time, we are entitled to assume that you wish to cancel your booking. In this case, we will be entitled to keep all monies paid or due at that date and you must pay the cancellation charges shown above depending on the date we reasonably treat your booking as cancelled.
We reserve the right to pass on to you in full all additional costs and charges of whatever nature imposed by us in accordance with our own terms and conditions.
Except where otherwise advised or stated in the booking conditions, all monies you pay to us for arrangements will be held on your behalf until the arrangements in question have been performed.
Payment for incidental extras (e.g. mini bars, telephone charges, etc.) must be made directly to the hotel before you check out.
Authentication Request
In order to authenticate your bank account Aubrey Park may make a request for a £1 transaction. This is only a request for a transition and will be seen in your account as a ‘Pending Transaction’. Please note that the money does not get transferred from your account as the request is never settled with your bank or Credit Card Company. The length of time this authorization request will appear on your account will depend on the policy of your bank or Credit Card Company.
Your Contract
A binding contract between you and us comes into existence when we send your confirmation to the party leader and the terms and conditions of the hotel, in addition to these conditions, will be applicable to the contract. English Law will apply to our agreement and to any dispute or claim which arises between us out of it. Any such dispute or claim must be dealt with by the Courts of England and Wales. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. Changes to these Booking Conditions or the General Information shown in our website will only be valid if agreed by us in writing.
The Cost of Your Arrangements
Supplements for single rooms or single occupancy of a twin/double may apply. Superior rooms/suites are often available at a supplement. Please read our General Information section too. The prices of unsold arrangements may be increased or decreased at any time. The price of your chosen arrangements will be confirmed at the time of booking. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error. Please note, changes and errors occasionally occur. You must check the price of your chosen arrangements at the time of booking. Once the actual price of your arrangements has been confirmed, no amendment will be made to it.
Changes by You
Should you wish to make any changes to your confirmed booking, you must notify us in writing or contact us on 01582 791 500 as soon as possible. Whilst we will try to assist you we regret amendment requests cannot always be met. Where an amendment can be made, any costs or charges incurred or imposed by the hotel will be payable. See also, the specific terms detailed above.
Cancellation by You
Should you or any member of your party need to cancel your chosen break once it has been confirmed, the party leader must immediately advise our Reservations Centre on 01582 791 500 or cancel online. Your notice of cancellation will only be effective when it is received by our Reservations Centre, at which time you will be given a cancellation number relating to the date and time of your call / online cancellation. You must keep this for reference. The cancellation charges will apply. Please refer to each of the products listed for full details of each individual cancellation policy.
Changes and Cancellations by Us
If there is a change to or cancellation of your booking we will pass on the new details to you together with any compensation that we may choose to offer. The hotel cannot accept any liability for any changes or cancellations made to your booking.
Insurance
You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs.
Force Majeure
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event which we could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
Our Liability to You
Your contract for your arrangements is directly with the hotel. For all bookings, the terms and conditions of the hotel will apply to your contract. However, in the event that we are found liable on any basis whatsoever in relation to your booking our maximum liability to you if we are found to have been at fault in relation to any service we provide is limited to twice the cost of the booking in question. We do not exclude or limit any liability for death or personal injury which arises as a result of our negligence or that of our employees whilst acting in the course of their employment.
Complaints and Problems
In the event that you have any reason to complain or experience any problems with your break whilst away, you must immediately inform us. Any verbal notification must be put in writing. If you remain dissatisfied, however, you must write to our general manager within 28 days of the end of your stay giving your booking reference and full details of your complaint. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.
Behaviour
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the hotel or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions. We reserve the right at any time to terminate your stay or that of any member of your party due to misconduct, where justified in our reasonable opinion. No refunds will be given. Furthermore the hotel shall be under no obligation whatsoever to pay compensation or meet any costs or expenses you may incur as a result of your stay being terminated.
Special Requests and Medical Conditions
If you have any special request, you must advise us at the time of booking. Although we will endeavour to accept any reasonable requests, we regret we cannot guarantee any request will be met unless we have written to you with specific confirmation that it will. Confirmation that a special request has been noted or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.
If you or any member of your party has any medical problem or disability which may affect your booking, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give full details in writing at the time of booking. If the hotel reasonably feels unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.
If you have difficulty walking but do not require a specially adapted room, you may request a room near to reception on the ground floor for easier access. However ground floor or adapted rooms may have limited availability, and cannot be guaranteed to be allocated on arrival. Again it is advisable to ensure that we are fully aware of all circumstances on making the booking to ensure that we have the availability to meet your requirements in full.
Guide dogs are welcome at Aubrey Park, but please make us aware of your requirements at the time of booking.
Travel Documents
You are responsible for having all proper travel documents and vouchers. If you are unable to travel or complete a stay by reason of not having proper documents you will not be entitled to any refund and we will not be liable for any cost or expense that you may incur as a result.
General Information
Child Policy
Children of any age are welcome.
Children 14 years and above will be charged as adults.
Included in the Price
- Accommodation with private en-suite bathroom, colour TV, telephone and tea/coffee making facilities.
- Where breakfast is included in the price a traditional breakfast will be provided each morning.
- All VAT and service charges, where applicable.
Dinner, bed & breakfast prices include a 2 or 3-course table d’hôte evening meal with coffee, or an à la Carte allowance as an alternative to the set evening meal.
- Free wifi for guests staying overnight.
Not Included in the Price
- Expenses incurred at the hotel, including (but not only) use of minibar, safety deposit box, external phone calls, room service, meals (other than breakfast and those stated at the time of booking). Etc.
- Items of personal expenditure.
- Personal travel insurance.
Any items not mentioned in 'Included in the price'.
Hotel Information
We may withdraw or change facilities and services. If possible, we will inform you of any changes before you travel if we believe this will have a significant effect on your stay. Our photographs are intended to give you a general impression of the hotel. Variations can occur from room to room.
The star ratings shown are based on the latest official inspection.
Meals: The hotel provides a full traditional breakfast. Bed and Breakfast means breakfast is the only meal included in the price. Dinner, Bed & Breakfast means breakfast and evening meal (or a la carte allowance) are included in the price. If you have any special dietary requirements please let us know before you travel, but note we cannot guarantee that we can satisfy your request.
Rooms & facilities: The hotel may have to redecorate or refurbish when you are visiting, which may mean the temporary closure of public rooms or facilities. Rooms may be twin or double. A double bed may consist of twins pushed or joined together. Hotel rooms may be allocated in any part of the property (including annexes, new extensions). Please note that rooms sleeping three/four persons may offer any combination of single, double and foldaway beds. The hotel is a non-smoking property.
Check-in: On arrival, your room is normally available after 3pm. If you plan to arrive after 6pm please advise us. Failure to confirm late arrival may result in your room being resold, and our cancellation terms will apply.
Car parking: You will find free parking at the hotel.
Pets: Pets are accepted at the discretion of the hotel. If you intend to bring any pets this should be indicated on your initial enquiry. Charges may be made for pets. Guide dogs are specifically excluded from this policy and are welcome at Aubrey Park.
Website and Pricing Details
Please note, the information and prices shown on this website may have changed by the time you come to book your arrangements. Whilst every effort is made to ensure the accuracy of the website and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen arrangements (including the price) with us at the time of booking.
Important note regarding browsers
Aubrey Park will not accept responsibility for the consequences of any errors or changes in the intended layout of this website that result from you browsing our website on a no longer supported version of your browser. We strongly recommend that users upgrade to the latest version of their browser when using www.aubreypark.co.uk.
Locations and Attractions
Please check that attractions are open prior to travelling to the venue.
The information contained on our website is correct to the best of our knowledge. Our website descriptions may refer to activities which are available in the area you are visiting. We have no involvement in any such activities, which are neither run, supervised nor controlled in any way by us. They are provided by local operators who are entirely independent of us. They do not form any part of your contract with us even where we suggest particular operators/centres and/or assist you in booking such activities in any way. Accordingly, we cannot accept any liability in relation to such activities. We cannot guarantee accuracy at all times of information given in relation to such activities or about the area you are visiting generally (except where this concerns the services which will form part of your contract with the hotel) or that any particular excursion or activity which does not form part of your contract with the hotel will take place as these services are not under our control.

Website Terms of Use

Booking Conditions

ACRE MEADOW

BEDROOMS

MEETING ROOMS

Free WiFi | Free Parking | Pets Welcome